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General Information
Who is Gadget Repair?
Where is Gadget Repair located?
How do I contact Gadget Repair?
Which gadgets do you repair and/or diagnose?
How can I tell what kind of gadget, mp3 player, Blackberry, or other gadget I have?
Does Gadget Repair buy broken and used gadgets?
What are Gadget Repair’s Terms and Conditions?
What are Gadget Repair's normal business hours?
Repair, Diagnostic, and Installation Services
Will Gadget Repair's diagnosis or repair of my gadget void the Manufacturer’s warranty?
How does your diagnostic testing work?
How long will it take to repair my gadget or receive my part(s)?
Will you accept a gadget that has already been taken apart?
What happens to the broken parts after Gadget Repair fixes my gadget?
What happens if I purchase a part and have difficulty installing it or I already have a spare part and decide not to install it myself?
How do I know if I have a bad battery and not some other problem?
Ordering, Payment, and Billing
What methods of payment does Gadget Repair accept?
Must I pay sales tax?
When will I be charged for my order?
How do I change quantities or cancel an item in my order?
My order has not arrived. Now what?
An item is missing from my order. Now what?
I received a gadget that is not mine or a part I did not order. Now what?
I need another copy of my receipt/invoice.
My Account
Must I create an account?
How do I create my account?
What personal information do you keep and how secure is it?
What is Gadget Repair’s privacy policy?
I forgot my account password. Now what?
I forgot my account User ID. Now what?
Shipping
How should I ship my gadget to Gadget Repair?
Should I ship my cables, adapters, and earbuds along with my gadget to Gadget Repair?
Should I back up my files prior to shipping my gadget to Gadget Repair?
Which courier does Gadget Repair use to ship items/gadgets back to me?
How do I know when my order is shipped?
How much does shipping cost?
Does Gadget Repair ship to P.O., APO, and FPO boxes?
Does Gadget Repair ship outside the United States?
Returns, Warranty Policy, and Abandonment Policy
What is Gadget Repair’s Warranty and Return policy?
What is Gadget Repair’s abandonment policy?
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General Information
Who is Gadget Repair? Please visit our About Us page.
Where is Gadget Repair located? Gadget Repair, LLC is located in Chandler, Arizona. Our mailing address is PO Box 13203, Chandler, AZ 85248.
How do I contact Gadget Repair? Please visit our Contact Us page. We can be contacted by email, telephone, fax, or snail mail.
Which gadgets do you repair and/or diagnose? Currently we repair Apple iPhones (2G, 3G, 3GS) and iPods:Touch 1st and 2nd Gen, Nano 3rd and 4th Gen, Classic (6th Gen), Video (5th Gen), Photo (4th Gen).
How can I tell what kind of gadget, mp3 player, Blackberry, or other gadget I have? Visit our Identify my Gadget page. This page shows the manufacturers of gadgets we currently repair. Click on the manufacturer's logo and you will be taken to the most appropriate page of the manufacturer's web site to help you identify the exact model of your gadget. In some cases the manufacturer does not have a page to help in the identification process. In these cases, we will provide information if appropriate to assist you in identifying your gadget.
Does Gadget Repair buy broken and used gadgets? Currently we purchase some broken and used gadgets to salvage parts. Contact Us with the details of your broken or used gadget, including condition and whether it works or not. We will let you know if we are interested in your gadget for salvage or not. If so, we will provide instructions on sending your gadget to Gadget Repair. Once we take a look at your gadget we may provide you with a quote to purchase your gadget. If you accept the quote we will send you a check. If you do not accept the quote or we determine we do not want your gadget, we will ship it back to you at no cost to you.
What are Gadget Repair’s Terms and Conditions? Please visit our Terms and Conditions page.
What are Gadget Repair's normal business hours? Our normal business hours are from 9am to 5pm, Arizona time. The office is open Monday through Friday except for holidays. Any gadgets received on a Friday will typically be repaired on a Monday unless we are in overtime mode. Orders received on a Friday, likewise, will normally be shipped out the following Monday.
Repair, Diagnostic, and Installation Services
Will Gadget Repair's diagnosis or repair of my gadget void the Manufacturer’s warranty? Unfortunately, when anyone other than the manufacturer opens up your gadget, the warranty is normally voided. If your gadget is still under the manufacturer's warranty, we suggest you contact the manufacturer for repair services. If your gadget is no longer under the manufacturer's warranty, send it to Gadget Repair, we can fix it for you. If your gadget is not working due to damage (e.g. it was dropped or someone abused it), this damage may not fall under your manufacturer's warranty. In this case, you need your gadget repaired and we can repair it for you. All of our repair services come with a 90 day warranty on parts and labor. Accidental or external damages will void all warranty claims.
How does your diagnostic testing work? In the event you are quite sure what is wrong with your gadget, please order our Diagnostic Testing on this web site and send your gadget to us. Once received, we will make all efforts to run complete diagnostic checks on your gadget and contact you within 24 hours. Our communication to you will include the service and part(s) needed to get your gadget back to working order, as well as a price quote to complete any needed repairs. You then decide whether to authorize the needed work or not. You authorize the work by purchasing the required part(s) and service on our web site or calling us directly to authorize the work. Once payment is made, the service and parts replacement should happen within the next 24 hours and your operational gadget is shipped back to you. If you do not authorize the work, we will send your gadget back to you and you pay the Diagnostic Testing and return shipping.
How long will it take to repair my gadget or receive my part(s)? Repair of your gadget typically happens within 24 hours of receipt of your gadget. We strive to ship your repaired gadget within those same 24 hours. If your ordered our Diagnostic Testing or complications arise, repair and shipping preparation may take longer, depending on how quickly we hear from you. In all cases, we will notify you of your gadget's status.
We make all efforts to ship parts and accessories within 24 hours of receipt of payment. Gadget Repair has normal business hours during Monday through Friday. We normally do not ship out packages during the weekends nor holidays.
Will you accept a gadget that has already been taken apart? Yes, but we are not responsible for any damage incurred to the gadget or part(s) from the attempted repair by the customer. Send your gadget and replacement part(s) to Gadget Repair after ordering the Diagnostic Testing or Installation Service. We'll do our best to get your gadget in working order. If we can't fix your gadget, we will either return it to you or offer to buy it for spare parts. The final decision is up to you.
What happens to the broken parts after Gadget Repair fixes my gadget? We do not return broken parts to customers. As we make a repair we scrap the broken parts in accordance with our municipality's regulations. Parts like batteries, screens, and logic boards contain heavy metals and contaminates and must be disposed of properly. If you desire to have your broken parts sent back with your repaired device, you must Contact Us prior to the repair and make the request. After the repair is complete, there is no way of tracking which part was yours. There will be a handling fee associated with this service.
What happens if I purchase a part and have difficulty installing it or I already have a spare part and decide not to install it myself? As long as you haven’t done any serious damage to your gadget, don’t worry. Send us your gadget, the parts you ordered, and order the Installation Service on our website, and we'll finish the job for you. If it turns out that your gadget is broken and cannot be fixed, we will send it back to you, or offer to purchase your gadget for spare parts. If you did not purchase the spare part at Gadget Repair, we do not provide any warranty on the part. If the part you purchased elsewhere ends up being the wrong part or does not work, we will notify you and let you determine whether you want to purchase a part through Gadget Repair or have your gadget and original spare part returned to you. Standard Installation and Diagnosis charges will apply.
How do I know if I have a bad battery and not some other problem? You probably have a bad battery if any of the following are true:
1. When you plug your gadget into a charger, the charging symbol shows on the screen and does not go away after a normal recharging cycle.
2. Your gadget works fine when it's connected to a charger.
3. When you disconnect it from the charger, it fails, sometimes with a battery symbol.
4. Your battery, if it does take a charge, does not last very long.
Can Gadget Repair repair a gadget damaged by water or other liquid? Water damaged gadgets are taken on a case by case basis. Gadgets with liquid damage must be sent to Gadget Repair as soon as possible for repair. Gadgets that have been totally submerged in any liquid can not usually be repaired. Gadgets that have been damaged by liquids other than clean water (salt water, beverages, soaked by rain, etc.) usually can not be repaired.
Ordering, Payment, and Billing
What methods of payment does Gadget Repair accept? We accept Paypal, VISA, Master Card, Discover Card and money orders. We do not accept checks or cash. If you use Google Checkout, let us know. Once we see the demand we will apply to accept Google Checkout.
Must I pay sales tax? You will be charged Arizona sales tax if you have an Arizona shipping or billing address. Shipping and billing addresses from other states are not charged Arizona sales tax.
When will I be charged for my order? You are charged at the time you place your online order, whether it is for parts or service. If a part is out of stock and not expected to be stocked within one week, Gadget Repair will contact you to determine if you want to cancel the order or keep the order active. If you choose to cancel the order, we will reverse your payment within a day.
How do I change quantities or cancel an item in my order? Contact Us, preferably by phone, to change or cancel an order. Orders are processed quickly, so please contact as soon as possible. Once the order is shipped it cannot be canceled. In this case refer to the Return policy below.
My order has not arrived. Now what? Log into My Account to check the status of your order. If is was shipped from Gadget Repair and has not arrived in a reasonable amount of time, check with the courier if a tracking number is available. If additional research is needed into the whereabouts of your shipment, please Contact Us and we will take the necessary steps to assist you.
An item is missing from my order. Now what? First, check the packing slip to make sure the order wasn't split into two or more shipments. If this is not the case and an item is definitely missing, Contact Us to determine the status of the missing item.
I received a gadget that is not mine or a part I did not order. Now what? Please Contact Us for further assistance.
I need another copy of my receipt/invoice. Log into My Account and print the appropriate order as a copy of your invoice. If you need some other form of receipt, please Contact Us and we will take the necessary steps.
My Account
Must I create an account? Your account is used by you to track your order and shipment status. This account is used by Gadget Repair for efficiency and accuracy. We ask for specific information to make sure we provide the highest level of service in the most efficient manner.
How do I create my account? Simply go to My Account and select the option that indicates you do not currently have an account. This will take you to the page where you can create your own account. You don't have to place an order at the same time you create an account. Your Account, User ID, and Password is kept for future use.
What personal information do you keep and how secure is it? Please visit our Privacy Policy page.
What is Gadget Repair’s privacy policy? Please visit our Privacy Policy page.
I forgot my account password. Now what? Go to the log in page for My Account click on the "I forgot my password" link. This will take you to a page requiring the entry of your email address. Once entered, your password will then be emailed to that address. If you enter an email address different from the one you entered when creating your account, the password will not be sent to you. In this case, create a new account or Contact Us for further assistance.
I forgot my account User ID. Now what? Go to the log in page for My Account click on the "I forgot my User ID" link. This will take you to a page requiring the entry of your email address. Once entered, your User ID will then be emailed to that address. If you enter an email address different from the one you entered when creating your account, the User ID will not be sent to you. In this case, create a new account or Contact Us for further assistance.
Shipping
How should I ship my gadget to Gadget Repair? Packages sent to Gadget Repair are received and secured by the local United States Postal Service (USPS). For this reason, FedEx and UPS cannot deliver packages to a USPS post office box. Therefore, you must use the USPS to send packages to Gadget Repair's P.O. Box.
Should I ship my cables, adapters, and earbuds along with my gadget to Gadget Repair? Normally you should only send your gadget. However, if you believe the issue is with a cable or power supply cord, please include those as well. Gadget Repair does not repair or diagnose earbuds or headphones, so please do not send these with your gadget. If you suspect your earbuds or headphones, try them with several other devices to make sure it's your earbuds or headphones that have the problem. Also, try known working earbuds or headphones with your gadget to determine if the problem is with your gadget or with your earbuds or headphones.
Should I back up my files prior to shipping my gadget to Gadget Repair? We highly recommend you back up your media files prior to sending your gadget to us. If a screen or battery is replaced, media files should stay intact on your hard drive or flash memory. If a hard drive needs replaced, the media files will be lost. In some cases when diagnosing a problem, a "hard" reset might be required which can wipe out your media files. Other times the operating software might need to be reinstalled which could also wipe out your media files. We will make every effort to retain your media files but Gadget Repair assumes no responsibility for lost data.
Which courier does Gadget Repair use to ship items/gadgets back to me? Gadget Repair uses Priority Mail through the United States Postal Service (USPS) for most shipping needs. Priority Mail provides 2-day service to most U.S. destinations at a fee of $4.80 for packages up to one pound. We also use Delivery Confirmation (additional $0.65) through the USPS which provides Gadget Repair with date and time confirmation of package delivery. Delivery Confirmation does not provide active tracking of the package. We also recommend you choose to have your gadget insured both ways. When placing an order with Gadget Repair, you will have the option of choosing Insurance for your parts or gadget when they are shipped to you.
Express Mail through the USPS is available which provides overnight to two-day service and includes tracking, proof of delivery, and insurance up to $100 (additional insurance up to $5,000 is available). Sunday and Holiday delivery is available to many destinations for an additional fee. Express Mail is about 3 to 5 times as expensive as Priority Mail.
How do I know when my order is shipped? Do I get a tracking number? Gadget Repair will notify you, normally by email, that your package has shipped. Since we use Priority Mail through the USPS, no tracking number is provided. However, we use Delivery Confirmation which provides us with date and time confirmation of delivery to you.
How much does shipping cost? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Does Gadget Repair ship to P.O., APO, and FPO boxes? Yes! However, Delivery Confirmation may not be available to locations outside the Continental U.S. including APO and FPO boxes. Also, delivery times are normally longer to these destinations.
Does Gadget Repair ship outside the United States? Not to international addresses at this time, except for APO and FPO addresses.
Returns, Warranty Policy, and Abandonment Policy
What is Gadget Repair’s Warranty and Return policy? All of our repair services and parts come with a 30 day warranty on parts and labor. Your gadget is shipped back to you after we thoroughly test the installed replacement part(s). If, in the rare case, your repaired gadget or part does not work upon receipt, please Contact Us and send it back for further diagnosis or replacement of the failed part(s), within the warranty period. There are no extra fees or charges that apply. The gadget or part must be returned within the 90-day warranty period. There are no reworks/returns/replacements after 90 days. Our 90-day warranty only covers the specific part or parts purchased or replaced during the initial repair, and the labor to install them again should they break under warranty. In addition, our 90-day warranty only covers parts that fail naturally. We reserve the right not to warranty certain parts or gadgets. Examples of parts or gadgets we will not warranty:
- The gadget was opened or tampered with by the customer
- There was accidental damage done from dropping, spilling soft drinks on the device, and so forth
If your gadget is not working due to damage during shipping, you must contact the carrier and submit a claim with the carrier.
We allow returns on most items. However, returns for new, used or refurbished items that are not defective will be charged a 15% restocking fee. Returns of items that are defective will receive a full refund of the item price but not the shipping or return shipping. If you damage the item, you are liable and we reserve the right to give a partial or no refund. Returns of functional parts must be received within 30 days of receipt of the item. There are no returns of functional parts after 30 days. See our Terms & Conditions for additional information.
What is Gadget Repair’s abandonment policy?
Due to the limited space and property liability issues, we CANNOT hold your gadget forever. All customers agree to make a diligent effort to keep in contact with Gadget Repair and decide how they would like their order resolved in a timely manner.
If we don’t hear from you (via e-mail, phone, fax, or snail mail) for 30 days we will assume you have abandoned your order with us and we will take the following action:
If you have pre-paid for shipping and do not owe any additional funds we will ship your order back to you via the shipping method you selected.
If you have authorized repair service (which has been completed), owe additional funds for another reason, or there is a problem with your address that prevents us from shipping to you, then we will attempt to contact you via e-mail and phone (if we have your accurate email and phone number) at least 3 times each and wait at least 90 days from your last contact. If we are still are unable to resolve the desired action, at that point we will assume your order has been permanently abandoned and we will irreversibly dispose of your order contents and your gadget.
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